DELIVERY TO YOUR CRYPT
ORDER PROCESSING
Once you’ve summoned your dark treasures from our collection, our crypt keepers will carefully prepare your order. This ritual takes 1-2 business days before your package begins its journey to you.
SHIPPING METHODS & TIMEFRAMES
We offer two methods to deliver our gothic wares to dark souls worldwide:
STANDARD SHIPPING – $12.95
- Carried by DHL or FedEx, our trusted spectral messengers
- Delivery within 10-15 business days after dispatch
- Trackable journey through the shadows
FREE SHIPPING – Orders over $50
- Delivered via EMS, the ancient postal spirits
- Arrival within 15-25 business days after dispatch
- Available for orders summoning $50 or more in dark treasures
Note for International Dark Souls: Our deliveries reach most global realms, excluding certain parts of Asia and remote regions. Customs fees, duties, or taxes are the responsibility of the recipient.
WHEN TREASURES MUST RETURN TO THE CRYPT
THE HAUNTED TIMEFRAME
You have 15 days from the delivery date to initiate a return or exchange request. Like spirits that fade with time, this window closes precisely at midnight on the 15th day.
CONDITIONS FOR RETURN TO THE CRYPT
To be eligible for return or exchange, items must meet these requirements:
- Items must be unused, unworn, and in their original condition
- Original tags must be attached
- Items must be in their original packaging
- A copy of the original order confirmation must be included
ITEMS THAT CANNOT RETURN FROM THE DEAD
Certain items in our collection are final sale and cannot be returned or exchanged:
- Fabric Face Masks (for hygiene reasons)
- Enamel Pins & Buttons (as intimate accessories)
- Crypt Goods (limited edition and collectible items)
- Any item marked as “final sale” or “limited edition”
- Items that show signs of wear or damage not present upon original delivery
THE RITUAL OF RETURN
Follow these steps to initiate your return or exchange:
STEP 1: SUMMON OUR KEEPERS
Contact our support team at [email protected] within 15 days of delivery.
STEP 2: PROVIDE YOUR INCANTATION
Use the template below to ensure we have all necessary information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Message:
O Keepers of the Crypt,
I wish to initiate a return/exchange for my recent acquisition from your haunted collection.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [List item names and quantities]
Reason for Return/Exchange: [Please describe in detail]
I confirm that the item(s) are in their original condition with tags attached and packaging intact.
My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [specific item/size if applicable] [ ] Store credit
I await your guidance through the shadows.
Signed, [Your Name]
STEP 3: AWAIT OUR RESPONSE
Our crypt keepers will respond within 2-3 business days with a Return Authorization Number and shipping instructions.
STEP 4: DISPATCH YOUR PACKAGE
Ship the item(s) to our haunted mansion at:
2447 Gambler Lane, Sugar Land, US 77478
STEP 5: TRACK YOUR SPECTER
Keep your shipping tracking number to monitor the journey of your return.
THE EXCHANGE CEREMONY
For exchanges, the process mirrors that of returns. Once we receive your returned item and verify its condition, we will dispatch your replacement item. If the exchanged item differs in price, we will process the appropriate refund or charge the difference.
THE RETURN OF YOUR TREASURE
REFUND PROCESSING
- 3-5 business days after we receive your return
- Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You will receive an email confirmation once your refund has been processed
- Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear on your statement
SHIPPING COSTS & RESPONSIBILITIES
- Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item
- We recommend using a trackable shipping service and purchasing shipping insurance
- Post Mortem Cosplay Shop is not responsible for return packages lost in transit
- For exchanges, we will cover the shipping cost to send your replacement item
INTERNATIONAL RETURNS FROM THE SHADOWS
For our international dark souls (excluding certain parts of Asia and remote regions):
- You are responsible for any customs fees, duties, or taxes associated with the return
- Mark the package as “Returned Goods” to potentially avoid additional customs charges
- International returns may take longer to process due to customs and shipping times
CONTACT THE CRYPT KEEPERS
If you have questions about our shipping or returns policy, our support team of horror aficionados awaits your summons:
- Email: [email protected]
- Address: 2447 Gambler Lane, Sugar Land, US 77478
- Response Time: 2-3 business days